We built this for the people doing the hardest jobs in this country.
Most workplace training is forgettable.
It's an e-learning module you click through at 4pm on a Friday. A PDF you signed to say you'd read. A compliance tick that nobody's manager actually believes changed anything.
That's not what we do.
The Resilience Room exists because the people doing the hardest jobs in this country — carers, support workers, managers, front-line teams — deserve training that treats them as adults. Training that respects what they already know, and gives them practical tools for the bits they don't. Training that happens in a room, with other humans, where honest conversations can actually take place.
Why this company exists.
Our founder, Steve Pointon, has lived through the things most workplace training politely pretends don't happen. Two cancer diagnoses. A prolonged employment tribunal. The experience of being the person in the room who the standard material was never written for.
He retrained as a person-centred counsellor, built a practice, and started being asked to train workplace teams on the things he'd learned the hard way. Those sessions kept going better than the alternatives — because they were grounded in what people actually face, not in what's easy to put on a slide.
The Resilience Room was built to do that work at scale, for the organisations that need it most.
Why adult social care first.
We start where the need is most urgent. Adult social care is full of skilled, dedicated people doing work that most of the country would struggle with for a week, let alone a career. They deserve better than a clipboard and a pre-recorded video.
The principles of what we do travel. Any workplace where people carry emotional load, handle difficult conversations, or work under sustained pressure can benefit from what happens in our rooms. But for now, this is where we are. This is who we are for.
Resilience isn't learned from a textbook. Get in the room. — Steve Pointon, Founder
Steve Pointon, Founder
Steve didn't come to this work through a career path. He came to it through two cancer diagnoses, a drawn-out employment tribunal, and the slow realisation that most workplaces are completely unprepared for the things their people actually carry.
After a career in management and security, he retrained as a counsellor — completing his BSc (Hons) in Person-Centred Counselling in 2022 — and now works in private practice in Crewe, Cheshire. Alongside that he's a Board Member at the International Kidney Cancer Coalition, Co-Chair of the IKCC Annual Summit, and Community Development Officer at Action Kidney Cancer. He speaks internationally on patient advocacy and the psychological realities of serious illness, and hosts the Living with and Beyond Cancer podcast.
He built The Resilience Room because he's been the person in the room who needed better training — and he's been the trainer in the room who knew the standard material wasn't going to cut it. The company exists to close that gap.
BSc (Hons) Person-Centred Counselling · BACP Registered Member · Trained in Acceptance and Commitment Therapy (ACT)
How we work.
People first, process second.
Plain English, always.
Practical over theoretical.
Honest over comfortable.
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